If you encounter an Error 704 message during purchase, it means that your transaction has been canceled or declined by your bank or card provider. Therefore, you should not be charged for this purchase attempt. In a case where you are charged for this transaction, please report it directly to your bank or card provider.
Please Note:
1. Make sure that you are not using a VPN during your transaction;
2. Only Hong Kong-based cards are authorized to make purchases;
3. Double-check all your card details. Make sure that you have input the correct card number, card expiration date, CVC, ZA ZIP code associated with the card, and the OTP code you have received;
4. If you have made multiple purchase attempts, your card might be automatically blocked due to a risk protection flag. Please contact your bank or card provider;
5. You may also try clearing your browser cookies before attempting another purchase.
If the steps above do not solve your problem, please contact us for your transaction details through this form:
1. The last 4 digits of your credit card number:
2. Email address used for the purchase:
3. The product or item you are trying to purchase:
4. Any messages or emails regarding your purchase: